Melbourne, Brisbane & Sydney Virtual Office Address FAQs

1. What is included in the virtual office address service?

Our virtual office address service provides a convenient, no-frills virtual office address in trendy Surry Hills, Sydney, CBD of Melbourne or Spring Hill Brisbane, perfect for startups and small businesses. 

Sydney:

  • We will notify you via email when you have mail. You can choose between automatic opening and scanning or if you don’t want us to open we will send a scan of the front of the envelope/parcel. Mail is emailed several times per week.

  • Physical mail forwarding

    • Letters — postage fee + $5

    • Parcels — postage fee + $10 (size limits apply)

  • Scanning is 50c per page/side.

  • Meeting room hire available through our friends at Hustle Studios.

Brisbane/Melbourne:

  • We will notify you via email when you have mail. You can choose between automatic opening and scanning or if you don’t want us to open we will send a scan of the front of the envelope/parcel. This is a weekly service.

  • Physical mail forwarding available, extra charges apply.

    • Letters — postage fee + $5

    • Parcels — postage fee + $10 (size limits apply)

  • Scanning is 50c per page/side.

2. Is there an option for urgent mail forwarding in Brisbane and Melbourne?

Digital mail forwarding is currently a weekly service, ideal for businesses that don’t need daily mail forwarding and are looking for a low cost option. However, if you have an urgent need, reach out, and we’ll do our best to accommodate, additional charges will apply.

3. Will you scan large documents?

If you have selected the automatic Open & Scan option we will scan up to 6 pages/sides. For large documents we recoomend selecting the physical mail forwarding option.

4. Can I request that my mail is not opened?

Yes, you can select the Do Not Open option when you sign up. You can then opt to have your mail forwarded, unopened. Additional charges for physical mail forwarding apply.

5. Is there a contract or commitment with the virtual office service?

No, we offer a flexible, no lock-in contract option. You can go month-to-month and cancel anytime, or save 10% by choosing our annual virtual address plan for any of our locations.

6. Do you offer any discounts for the virtual office address service?

Yes, we offer a 10% discount when you sign up for a 12-month virtual office address plan and pay upfront. Discounts for multiple businesses are also available, contact us for a quote.

7. Can I use this virtual address for business registration with ASIC and for Australian Business Number (ABN) registration?

Absolutely! Our virtual office address services meet ASIC and ABR registration requirements, providing a physical street address for startups and small businesses.

8. Do you offer mail pick-up, Google Maps listings, or telephone answering?

To keep our virtual office address services affordable, we do not offer Google Maps listings, reception services, phone answering or mail pick-up.

9. How long will you keep my mail?

Mail is securely stored for one month and then securely shredded. Please arrange forwarding or mail pickup within this period, if you would like the physical copy of the mail.

10. What are the costs for physical mail forwarding?

  • Letters: Postage fee + $5

  • Parcels: Postage fee + $10 (size limits apply)

11. Can I get set up with a virtual office address the same day?

Yes! Sign up by 12 pm (AEST) to receive confirmation for your Melbourne, Brisbane or Sydney virtual address by the end of the day, even on weekends and public holidays.

12. Do we offer Directorship and accounting help?

No. For local directorship services for overseas clients, bookkeeping, accounting, tax and payroll we recommend Sleek. We get commission on any referrals so this helps us too :)

13. How to update your payment details

Existing members who signed up from 2nd March 2026 onwards sign in here: 
https://mailroom.bustlestudios.com/ and select Settings then Manage my subscription.

Existing members who signed up online before 2nd March 2026 sign-in here: 
https://www.bustlestudios.com/account/login and select Subscription. Manage Subscription, click Payment method.

All other existing members please email laura@bustlestudios.com for any subscription inquiries or cancellations.